Privacy Policy

Introduction

Digital Research ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you participate in surveys hosted on our platform.

We act as a data processor on behalf of our clients who commission surveys (the data controllers). This policy outlines how we handle the information you provide when participating in these surveys.

Who We Are

Digital Research provides survey and research services to clients. We collect responses to survey questions on behalf of our clients who have commissioned specific research projects.

Information We Collect

When you participate in a survey on our platform, we collect:

  • Your responses to survey questions as defined by our client for that specific survey
  • The specific information collected varies depending on the survey design and questions specified by the client
  • Technical information such as IP address, browser type, and device information that helps ensure the proper functioning of our surveys

How We Use Your Information

We use the information you provide solely for the following purposes:

  • To collect and process your survey responses
  • To provide our clients with the survey data they have commissioned
  • To ensure the technical functionality and security of our survey platform
  • To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent, which you provide by agreeing to participate in the survey
  • The legitimate interests of our clients in conducting research
  • Compliance with legal obligations to which we are subject

Data Sharing

We take your privacy seriously. We do not sell your personal data under any circumstances. We only share your survey responses with:

  • The specific client who commissioned the survey you participated in
  • Service providers who help us operate our platform (e.g., hosting providers) and who are bound by confidentiality obligations
  • Authorities when required by law

We do not share or transfer your data to any third parties for marketing purposes or any purposes unrelated to the specific survey you completed.

Data Retention

We retain your survey responses for as long as necessary to fulfil the purposes for which they were collected, including satisfying any legal, regulatory, accounting or reporting requirements. The specific retention period depends on the nature of the survey and our client's requirements.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection law, you have rights regarding your personal data, including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure (the 'right to be forgotten')
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights related to automated decision-making and profiling

Exercising Your Rights

As we process your data on behalf of our clients who act as data controllers, please direct any requests regarding your data rights (including Subject Access Requests) to the specific client who commissioned the survey you participated in. Contact details for the relevant data controller will be provided at the end of each survey.

If you are unable to contact the client directly or require assistance identifying the appropriate data controller, you may contact us using the details below, and we will forward your request to the relevant client.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

International Transfers

We store and process your data within the European Economic Area (EEA) and the United Kingdom. If any data transfer outside these regions becomes necessary, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Digital Research
Email: privacy@digitalresearch.uk

Complaints

If you are concerned about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

Last updated: 2025-01-18